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Effective Date: Mary 25, 2025

Your privacy is important to us. This Privacy Policy outlines how we collect, use, store, and protect your personal information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).

1. Collection of Personal Information

We only collect personal information that is reasonably necessary for our functions or activities. This may include:

  • Name
  • Email address
  • Phone number
  • Information submitted via contact forms or account registration
  • Any other details you choose to provide

We collect this information when you:

  • Contact us through our website
  • Sign up for services or updates
  • Submit a request, enquiry, or feedback
  • Interact with us via email or other means

2. Purpose of Collection

We collect personal information solely for the following purposes:

  • To respond to your enquiries or requests
  • To provide our products or services to you
  • To manage our relationship with you
  • To improve our website and services
  • To meet any legal or regulatory obligations

We will never use your personal information for any purpose other than what it was collected for, unless you give explicit consent or we are required by law.

3. No Sale or Unauthorised Use of Personal Information

We do not and will never sell, rent, or trade your personal information to third parties.

We will not share your information with any third party unless:

  • You have given your consent
  • It is necessary for delivering our services (e.g. using a third-party email provider, under strict confidentiality agreements)
  • It is required or authorised by law

4. Storage and Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. This includes:

  • Secure hosting environments
  • Access controls and authentication
  • SSL encryption for data transmission

When no longer needed, we will take reasonable steps to destroy or de-identify your personal information.

5. Access to and Correction of Personal Information

You have the right to access the personal information we hold about you and request corrections if it is inaccurate, out of date, incomplete, or misleading.

To make a request, please contact us using the details below.

6. Cookies and Website Analytics

Our website may use cookies and similar technologies to enhance your experience. These help us understand how visitors use our site and improve its functionality.

You can manage or disable cookies through your browser settings.

7. Third-Party Services and Links

Our website may contain links to external sites. We are not responsible for the privacy practices or content of those websites. Please review their privacy policies before providing any personal information.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements or our practices. The latest version will always be available on our website, with the effective date listed at the top.

9. Contact Us

If you have any questions about this Privacy Policy, or if you would like to access or correct your personal information, please contact us:

Glitch Fixers
Email: admin@glitchfixers.com.au
Phone: 0490 459 109
Website: https://glitchfixers.com.au
Address: Port Macquarie, NSW 2444

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at https://www.oaic.gov.au/